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FAQ

Hier findest du häufig gestellte Fragen der Community – und damit Hilfe. Klick dich einfach durch.

  • I need individual support. How can I initiate a support request?
    Go to your profile in your app and click on "Help & Support". There you can choose whether you want to issue a ticket or book an appointment for a call-back. Tickets and call-back requests can also be booked via the website: www.cointract.ch/support
  • What does FIAT stand for?
    Fiat money is the term for a national currency and is therefore physical money, banknotes and coins, which we all know from our everyday lives. For instance, the US dollar, the euro and the Swiss franc are fiat currencies.
  • What is crypto or digital money?
    Crypto or cyber currency is digital money. Cryptography is the science of encrypting information. Digital currencies are based on this principle. All data on owners and transactions are stored in an encrypted form.
  • What are digital assets?
    Digital assets exist on a blockchain in the form of cryptocurrencies or security tokens and are stored in so-called wallets ("digital safe deposit boxes").
  • Where can I find the overview of all my assets?
    Open your app and click on "Portfolio" in the navigation at the bottom. There you will find an overview of all your crypto and base currency assets (USDT).
  • What happens when I buy a Crypto Coin?
    When you place a trade, a buy order is issued on your exchange account (in your name), which is then executed by Nexo (trading platform). The purchased coin is then transferred to your exchange account. Attention: Please note that your account at the exchange is not a cold wallet, but a hot wallet.
  • What is a Hot Wallet?
    A hot wallet is a storage device on the trading exchange that is connected to the internet and stores private keys in an online environment.
  • What happens when I sell a crypto coin?
    When you submit a trade, a sell order is placed on your exchange account (in your name), which is then executed by Nexo (trading platform). The sold coin will be exchanged into USDT and will subsequently be on your exchange account. The FIAT currency is held in the account at Nexo and is ready for a new trade. Attention: Please note that your account at the exchange is not a cold wallet, but a hot wallet.
  • Which fees does Cointract charge?
    Transparency is the key to our fee structure. We charge exchange and trading fees. In addition, there is a wallet deposit fee, which is settled on a quarterly basis. Find our fees here: Download Cointract Fees
  • What conditions do I have to fulfil in order to open an account with Cointract?
    You must be over 18 years old and be resident in Switzerland and have Swiss or EU citizenship. For regulatory and tax reasons, US citizens are not eligible.
  • I forgot my password. What do I have to do?
    Open the app and click on " Forgotten password" in the login window. We will send you an email to reset your password.
  • What is my dashboard?
    You will find an overview of different topics on your dashboard. You will always see this information first when you open the app. For example, you can display the most popular coins, your portfolio history or your performance.
  • How can I read the news?
    We regularly offer the most important news about crypto and blockchain in our app. Just like stories, they can only be viewed for 24 hours. You can find the news on your dashboard at the top left, by the Cointract logo. If there is new content, a ring is displayed. Click on the logo and a pop-up with news curated for you will open.
  • How can I lower my fees?
    We have designed our fee structure in such a way that you receive a preferential rate if you trade a larger volume. Click here to see our fee overview and its gradations.
  • Where can I find my account statement?
    You can find the monthly account statements by clicking on "Profile" and then "Documents".
  • Where can I find my tax receipt?
    You can find the annual tax documents by going to "Profile" and then "Documents".
  • Do I have to declare my Cointract account on my tax return?
    Yes. Cryptocurrencies, together with the other assets (bank deposits, securities, vehicles, real estate), are subject to assets tax at the respective year-end rate. From a tax perspective, cryptocurrencies are assessable movable assets. Cryptocurrencies must be listed in the annual tax return in the form "List of securities and assets". The code "UE other assets" needs to be entered in the first column. The value and holdings of your cryptocurrencies can usually be proven with a printout of the year-end balance of your "wallet", i.e. your digital wallet. You can find the annual tax statement in your profile in the section "Documents" "Tax documents". Capital gains from movable private assets are generally tax-free and capital losses are irrelevant for tax purposes. Interest and Staking Rewards are generally taxable as income.
  • How can I open a Cointract account?
    Download the app and let it guide you step by step through the registration process. Download app You can also watch this video on how to register with us.
  • What personal data do you need / store?
    When registering, we need your name, birthday, email, mobile phone number, place of residence and we need to check that you are not a US citizen. We also need to verify your data. Therefore, you will have to upload the following documents: - A copy of your ID or passport - Proof of address - A selfie
  • I do not live in Switzerland. Can I still use the Cointract app?
    No, unfortunately you can' t. Cointract currently only offers its services in Switzerland. That's why you have to have a residence in Switzerland.
  • How do I verify myself?
    You must verify your identity by providing an identification document, a selfie and a "Proof of Address". When instructed to do so in the app, you can take a photo of your ID or passport, of yourself and of an invoice (with your address) that is no older than 3 months.
  • I am still a minor. Can I use the Cointract app?
    No, unfortunately not. But we look forward to welcoming you when you turn 18.
  • How much does it cost to open an account?
    Nothing.
  • How can I make a deposit with Cointract?
    By bank transfer to a Swiss partner bank of Cointract. Attention! It is important that you state the correct reference number displayed in the app. This way we can assign the payment to you. You will also need to transfer the exact amount that you indicated in the app. Watch the video on how to make a deposit.
  • How can I withdraw my funds from Cointract?
    Select " withdrawal " either in Trading or in Earning below "Base currency (USDT)", choose the currency and the amount and check your bank details. Confirm the transaction and receive your money in your personal bank account within the next 1-3 days. Check out the video on how to make a payout here.
  • Is there a minimum investment amount?
    No, we don't have any minimum requirements. You just have to make sure that you have enough credit to cover the transaction costs. However, there is a minimum amount per currency set by the stock exchange. This can differentiate and cannot be exceeded.
  • Where will my money be transferred to?
    Your deposits are first converted from CHF into USDT and then transferred to an account in your name at Nexo. There they are placed in your base wallet (USDT). You will find an overview of your base currency in the app under "Portfolio".
  • How high are the deposit and withdrawal fees?
    You can find the applicable deposit and withdrawal fees here.
  • Why is the reference so important for bank deposits?
    The payment reference allows us to clearly and automatically assign the deposit to you.
  • I entered the wrong reference number when making the bank deposit. What do I have to do?
    Contact support@cointract.ch immediately and give us your name and the amount transferred. We will allocate the payment correctly.
  • Which stock exchange is used for trading?
    Your wallet is connected to the Nexo trading platform. Nexo allows you to buy and sell digital assets within seconds.
  • Do I have an account (wallet) at Nexo?
    Yes, we will open a Nexo account for you in your name.
  • How do I buy cryptocurrencies?
    Open the app and click on "Trading" in the navigation at the bottom and then on "Buy". Select the cryptocurrency you want to buy. Click on it and check the characteristics of the coin. If it meets your requirements, click on "Buy" and select the amount you want to invest. Now you have three options: Instant buy Do you like the current market price? Then purchase the coins immediately. Course drop Do you want to start an automated purchase as soon as the price drops? Then select "Course drop" and set rules for when the Cointract avatar should buy for you. Course increase Do you want to wait until the price rises a bit? In that case, select "Course increase" and set a rule when the Cointract avatar should kick in and buy the coin for you. Here is a video on how to buy cryptocurrencies with the Cointract app.
  • How do I sell cryptocurrencies?
    Open the app and click on "Trading" in the navigation at the bottom and then on "Sell". An overview of the crypto assets you hold is now displayed. Click on the coin you want to sell. You have three options: Instant sell Do you like where the course currently stands? Then complete the sale immediately. Course drop Do you want to start an automated sale as soon as the price drops? Then select "Course drop" and define when the Cointract avatar should sell for you. Course increase Do you want to wait until the price rises a bit? Then select "Course increase" and set a rule when the Cointract avatar should get out and sell the coin for you. Here is a video on how to sell cryptocurrencies in the Cointract app.
  • What do the terms "bullish", "very bullish", "bearish" and "very bearish" mean?
    These labels indicate how the market is behaving at the moment. Bullish The bull market stands for steadily increasing courses on the stock exchange. The term "bullish" therefore describes that the market trend is currently moving upwards and prices are rising. Bearish The bear market, on the contrary, stands for falling courses. "Bearish" describes a negative market trend - i.e. a lot of selling - and therefore falling prices.
  • How can I set rules to trade automatically?
    After entering the amount while purchasing a coin, you can choose whether you want to make an instant buy or whether you want to set rules. To do this, click on either " Course drop" or "Course increase". Then you can define the rules in percent or in absolute numbers. Course drop Define how low the price can fall and then recover before the Cointract avatar buys for you. The same applies to selling. Course increase The Cointract avatar will wait with the purchase until the price has risen by the percentage defined by you within a time frame you have specified. Then the avatar will buy automatically. The same applies to selling. Watch the video here.
  • Can I set up a stoploss?
    Yes, you can define a percentage while trading which the price should not fall below. If the price falls below this limit, your assets will be sold automatically. This rule is set when selling.
  • How much are the trading fees?
    It depends on your loyalty level. Check your level in your Profil settings. The trading fees are automatically calculated per trade and shown transparently. The trading fees already include the costs incurred by the exchange.
  • Why can't I find all Crypto-Coins on Cointract?
    The coins that are listed with us exhibit strong business ideas or projects or generate a large trading volume. Smaller coins - also known as shitcoins - are eliminated through our rating process when they are not reliable.
  • What does the coin characteristic represent?
    The coin characteristics indicate in a nutshell how the selected digital currency compares to the market. Five market-relevant characteristics are being compared for this purpose.
  • What does the trend barometer stand for?
    The trend barometer provides an analysis of the buying behaviour among active users on the stock exchange. 28 different methods are considered as the basis for the technical analysis. The sum of the results is displayed on the trend barometer and shows the current mood on the market.
  • What does the share price development imply?
    The course of the price shows how the coin develops over a period of time. The course is the price for the cryptocurrency that is traded on the stock exchange. Prices are created by supply and demand. If demand increases, the prices rise and so does the curve. However, if there is a higher supply than demand, the prices fall and the course goes down.
  • What does instant buy / instant sell mean?
    If you like the current exchange rate, you can buy or sell immediately. Your coins will be traded immediately.
  • What is a Buy Order?
    When placing a buy order, you set the rules for the price at which you want to buy the selected cryptocurrency. Example (all values are assumptions): The current price for LTC (Litecoin) is EUR 61.24. You want to monitor the price and if it rises by 5%, an automated buy will be issued. You do not need to monitor the price yourself and wait for the right time. However, if the rule you have defined does not occur, no action is taken. Your purchase will not be executed.
  • What is a Sell Order?
    When placing a "Sell Order", you will set rules for the price at which you want to sell the selected cryptocurrency. Example (all values are assumptions): The current price for XRP (Ripple) is EUR 0.373. You wish to sell your coins automatically when the price has increased by 10% or when there is a price drop of 3%. You do not have to monitor the price yourself and wait for the right time.
  • How long does it take to close a trade?
    It' s usually very quick. It can take up to a few minutes for your order to be processed on the exchange.
  • How can I cancel an order?
    In the case of an instant buy, it is unfortunately not possible, as the transaction is processed extremely quickly. However, if you have created a rule for buying/selling, go to your pending orders via "Trading". Click on either "Buy Orders" or "Sell Orders". Here you will find a list of your pending orders and can edit or delete them.
  • How does earning work?
    In earning, you lend your assets to the exchange to hedge its daily transactions for a certain period of time. In return, you receive an attractive interest rate credited daily. You can opt out at any time and are not tied to any terms. The maximum withdrawal limit per day is EUR 20,000.
  • What are Stablecoins?
    Stablecoins are cryptocurrencies that are tied to a specific asset outside the blockchain. For example, they can be linked to FIAT currencies such as USD or to precious metals such as gold. Typically, the volatility of stablecoins is significantly lower than regular cryptocurrencies.
  • Why do I get so much interest on stableoins?
    A volume ranging from USD 8 to 20 billion is traded daily on the Nexo trading platform. In order for the exchange to be able to secure its daily business, you lend the exchange your coins for a certain period of time. In return, you are paid an attractive interest rate. Your coins earn interest daily and you can exit at any time.
  • Which coins are available?
    A list of the stablecoins that are available for trading can be found in the app under "Earning". The list is updated on an ongoing basis.
  • Which stock exchange is used for earning?
    Your wallet is connected to the Nexo trading platform. Nexo allows you to buy and sell digital assets within seconds.
  • How can I invest in Stablecoins?
    Open the app and click on "Earning" in the navigation bar at the bottom. You can now select a stablecoin, define an amount you want to invest and confirm the purchase. Note: To invest in Earnings, you need to deposit CHF into your Cointract account. Watch the video for more information.
  • How can I sell my stablecoins?
    Access your owned stablecoins either via "Portfolio" or via "Earnings". Select the coin you want to sell and click on "Sell". Select the amount and confirm the transaction. The maximum withdrawal limit per day is EUR 20'000.
  • What are the earning fees?
    The regular trading fees according to your level apply when buying or selling. Click here for the fee overview.
  • What’s the Earning Calculator?
    You can use the earning calculator to simulate how much interest you can expect to earn if you invest a certain amount. For example, if you deposit CHF 1,000 once and let the money grow for you for 5 years, the predicted interest, depending on market conditions, is around CHF 483. But if you transfer CHF 100.- per month in addition to this into your earning account, then in five years you will have a predicted interest of approx. CHF 1,850.-. Go ahead and try out the sliders and see what the potential of an investment would be.
  • Is there a risk involved in Earning?
    Yes, there is a risk. Stablecoins are traded on the stock exchange and are not safely stored in a savings account. However, the risk is lower than with normal cryptocurrencies because stablecoins are linked to real assets such as currencies or precious metals.
  • How can I change my email address?
    To do this, go to "Profile", "Account settings", "Contact details" in the app and change your email address. You will receive a confirmation code on the new address, which you must verify in the app.
  • How do I set up two-factor authentication (2FA)?
    Open the app and click on "Profile" "Security" "2FA" and activate two-factor authentication.
  • Where can I find my referral code for friends?
    You want to recommend Cointract to your friends? We think that's great. You'll be rewarded for doing so. Share your code and earn money. You can find the code under your profile.
  • Who is behind Cointract AG?
    We are a small team of software developers, financial experts and business economists. Our aspiration is to make the blockchain technology accessible to everyone. That is why we stand for innovation, transparency and honesty. This is our culture and we live it from the inside out.
  • What does KYC stand for?
    KYC stands for "Know Your Customer". The Know Your Customer principle serves to prevent money laundering, the financing of terrorism and other economic crimes and is legally required. In doing so, we must precisely identify our clients and the origin of their funds.
  • What does Cointract stand for?
    Everyone should be able to manage digital assets with the Cointract app. And without much prior knowledge. Our credos: security and simplicity. We also want to evolve and bring more exciting business models onto the blockchain.
  • How safe is my money?
    Investing in crypto assets comes with market risk, which manifests itself in price fluctuations, and counterparty risk, as your coins are in a hot wallet on the trading platform's balance sheet. For this reason, it is important that you only invest in crypto assets that you can spare and that are in line with your risk capacity.
  • Does Cointract get audited?
    Yes, we are subject to an annual audit by the auditors of the VQF (Association for Quality Assurance in Financial Services). As a financial intermediary, we are affiliated to a self-regulatory organisation (SRO) under private law - in our case the VQF.
  • Is Cointract a bank?
    No, Cointract is a regulated financial intermediary. This means that we act as an intermediary between the trading platform and the customer. In order to carry out the necessary banking transactions, we collaborate with our partner bank Bity SA.
  • As a client, can I benefit from the deposit guarantee under banking law??
    As we are not a bank, there is no deposit insurance.
  • Is Cointract regulated?
    Yes. As a financial intermediary, we are members of a self-regulatory organisation (SRO) under private law - in our case the VQF - Verein zur Qualitätssicherung für Finanzdienstleistungen, Zug.
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